FAQs

FAQ's


Frequently Asked Questions

The following are answers to some commonly asked questions.  Please review this list for the answer to your question.  If you find that you still need additional information, contact the transportation department at 331-228-5180.

My child missed the bus.  How do I get them to school?

If a parent can drive the child to school, the bus will provide transportation after school, as usual.  If the parent cannot drive the child to school, please call the Transportation Department at 331-228-5180 so that we can assist you further.

My child does not qualify for transportation service, but goes to a babysitter that does qualify for transportation service.  Can my child ride the bus to and from the babysitter?

No, transportation service is based on the home address.

Can my child ride on a different route than they are assigned? (Examples: my child is staying at a friend's house who takes a different bus home from school or my child's sitter is on a different bus route.)

Students should only take the bus route they are assigned to.  If an emergency occurs and the student needs to take an alternate route, the parent should call the Transportation Department to make the arrangements. (Have your student's school information ready.)

We live on a cul-de-sac.  Will the bus come down our street?

Except for special education circumstances, buses are generally not routed into a cul-de-sac.  Cul-de-sac stops are considered unwise for the following reasons:

  • Cul-de-sac stops create blind spots often causing students to enter or exit in a danger zone around the bus (at a corner stop or street curb stop, they enter/exit outside the danger zone).
  • Maneuvering a bus in a cul-de-sac is difficult.
  • The rear of the bus has potential to swing around close to the sidewalk.
  • Parked cars and other obstacles create road hazards that may not be seen until entering the cul-de-sac and at a point of no return.
  • Backing up a bus when students are on board is strictly forbidden.
  • Property damage to mailboxes and landscaping.

How far can a bus stop be from the student's home?

Bus stops may be up to 1/2 mile from the student's residence.  The stops in District 303 are far less than 1/2 mile from student's residences.

Why can't you call when you know the bus will be late?

There are as many as 50-60 students on each bus.  For minor delays, it would be impossible to contact everyone in such a short time frame and many parents are not home or waiting at the stop for their child.  A principal may choose to send a Parentlink notice to the school community if the bus will be significantly delayed.

Why can't you come further into my subdivision or cul-de-sac?

Buses come in various lengths, widths, heights and weights.  The length is what limits the school bus to be maneuvered in cul-de-sacs and tight places.  Most subdivisions are not designed with school bus transportation in mind.

Why are only a few students on some buses and my child's bus is crowded?

Decisions regarding each bus route are made by careful planning based on information from school registration, previous similar routes and Department of Transportation data.  Most routes are fixed in late summer, with changes made after the first three weeks of school or sooner.  Distance from school, number of buses and drivers, and grouping of students and neighborhoods are all factors that are considered.  Sometimes it is just not possible to have the exact number of students on every run. 

Why is there an address stop on the route if buses don't make home stops?

Address stops may occur for a special education student on a regular route, mid-point on a long street, on a four lane road, or on a mid-day kindergarten route.

My child carries a large musical instrument and/or heavy backpack.  He is the only student using the stop.  It needs to be closer to our home.

Bus stops are centrally located for all students along a route.  Bus stops are not changed to accommodate one or more students because that may displace other students further from their home.

I leave for work early and can't watch my child get on the bus.  Can't the stop be at my home?

In order to be consistent and fair in placement of bus stops, District 303 is not able to establish stops based on personal circumstances.

My child is starting Kindergarten.  Will the bus pick my child up in front of the house?

There are no special laws or requirements for transporting students enrolled in kindergarten.  Kindergarten students are eligible for transportation services if they live more than 1.5 miles from the school.  A.M. kindergarten students ride the elementary school bus to school and a special mid-day bus home.  P.M. kindergarten students ride a mid-day bus to school and take the elementary bus home.  Mid-day buses make stops for kindergarten students at their home whenever possible.  Kindergarten students will not be dropped off without a parent or authorized guardian visible to receive the student.  If no one is home to receive the student, that student will be returned to the school and the parent will have to make arrangements to pick the student up from the school.

Why is my child's bus late?

Weather, traffic, driver absenteeism, maintenance difficulties and unforeseen incidents are responsible for delays in arrival of school buses.  Please know that we do everything humanly possible to have all buses running on schedule each and every day.  In the event your bus does not arrive as scheduled, contact Transportation at 331-228-5180.  Please allow 10-20 minutes before calling.

The bus drives right past my house.  Why can't it stop at my house?

The higher frequency of stops makes the motoring public impatient.  This results in people driving around the bus, a dangerous situation.  It also delays the bus by increasing the number of stops and make the student ride time longer.  Stops are placed to be convenient for groups of students in the subdivision.

I can't see the bus stop from my house.

District 303 provides transportation for over 10,000 students.  We are not able to position bus stops so that all parents are able to see the stop from their home.

Why do some children have to cross the street to board the bus?

We are not able to route buses so that all children can board the bus on the door side.  We suggest if you prefer, that children wait on the side of the street where they reside.  The bus will stop traffic in all directions to accommodate students that need to cross the street.

I would like to submit a comment about a specific bus.  How should I proceed?

As required by law, the school district has a driving hotline number.  If you would like to make a compliment or complaint, please call the driving hotline and leave a message.  The messages are transcribed and presented to the bus driver for review and response.  When calling the driving hotline, please include the following information:

  • The Bus number which is on the bus and/or the Trans number which is displayed on the white sheet in the window.
  • When and where the incident occurred.  Please include both a date and time.
  • A description of the event being reported.
  • The driving hotline number is 630-587-7100.

How can I look up my student's bus route?

Student bus route information may be viewed by clicking here