Chat Support Service
A live chat service is available for device and system support. This is the best way for families to receive fast technical support for district devices and services. The virtual IT team will be available to assist Monday-Thursday between 8:00am - 4:00pm and Fridays 8:00am - 12:00pm. Chat support can be accessed by going to https://district.d303.org/chat
**Chat will be closed Friday 7/2 and Monday 7/5 due to the holiday.**
Student Device Exchange
Remote Learners: For problems with a D303 issued device, a socially distanced exchange service is available at the main entrance of Thompson Middle School. It is recommended to troubleshoot via the above “Live -Chat” service before bringing in a device for exchange.
Thompson Middle School
705 West Main Street
St. Charles IL 60174
Wednesday 12pm - 3pm
In Person Learners: Please report issues according to your school policy.
Technical Assistance is available for remote users between 8:00am - 4:00pm Monday-Friday at 331-228-4357. If your call is not answered, please leave a message and we will respond as soon as possible. Unless there is an emergency, the Tech Support phone line is meant for remote users only. Onsite staff support needs should submit a helpdesk ticket or reach out to the live chat service. *Staffing for phone support is extremely limited, avoid long wait times by using the Live Chat service.
The D303 HelpDesk service remains available for staff to enter support tickets: HelpDesk
The HelpDesk is the most efficient way to receive service for staff.
Seesaw - Login info
Citrix - Citrix at Home Guide