Chat Support Service

A live chat service is available for device and system support. This is the best way for families to receive fast technical support for district devices and services. The virtual IT team will be available to assist Monday-Thursday between 8:00am - 4:00pm and Fridays 8:00am - 12:00pm. Chat support can be accessed by going to https://district.d303.org/chat
**Chat will be closed Friday 7/2 and Monday 7/5 due to the holiday.**


Student Device Exchange

Remote Learners: For problems with a D303 issued device, a socially distanced exchange service is available at the main entrance of Thompson Middle School. It is recommended to troubleshoot via the above “Live -Chat” service before bringing in a device for exchange.

Thompson Middle School
705 West Main Street
St. Charles IL 60174
Wednesday 12pm - 3pm

In Person Learners: Please report issues according to your school policy.


Phone

Technical Assistance is available for remote users between 8:00am - 4:00pm Monday-Friday at 331-228-4357. If your call is not answered, please leave a message and we will respond as soon as possible. Unless there is an emergency, the Tech Support phone line is meant for remote users only. Onsite staff support needs should submit a helpdesk ticket or reach out to the live chat service. *Staffing for phone support is extremely limited, avoid long wait times by using the Live Chat service.


Tickets

The D303 HelpDesk service remains available for staff to enter support tickets: HelpDesk
The HelpDesk is the most efficient way to receive service for staff.

Chromebook Performance Update

Staff

Password - For staff password changes, please review this support article.


Voicemail - To Access your voice mailbox from outside the building/district:
  • Dial 331-228-6899
  • When you hear the greeting begin
  • Dial * and your mailbox number.
  • Enter your passcode.


*67 - If you need to make a call from a personal device, our current recommendation is that you use (star) *67 to make your caller ID anonymous. To do this, just dial:  *67 - ### - ### - ####


Families

Password - If a student's password needs to be updated or changed, they can do so following the directions here, as long as they know their current password. If they have forgotten their password, please contact our district technical support.


Chromebooks - Info and troubleshooting guides


iPads - Info and troubleshooting guides


CitrixCitrix at Home Guide