St. Charles CUSD 303
201 South 7th Street
St. Charles, IL 60174
Due to severe weather, all D303 schools & offices will be closed on Friday, January 23. We will have an E-Learning Day. Please see your email for details.
For general information on E-Learning, please visit our
D303 E-Learning page
Live Chat
A live chat service is available for device and system support. This is the best way for families to receive fast technical support for district devices and services. The virtual IT team will be available to assist during normal business hours, but if you leave a message, support staff will follow up the next business day.
Chat directly with ITS staff by clicking "Chat with IT tech support" in the lower right corner.
Phone Support
Technical Assistance is available for remote users between 8:00am - 4:00pm Monday-Friday at 331-228-4101. If your call is not answered, please leave a message and we will respond as soon as possible.
Unless there is an emergency, the tech support phone line is meant for remote users only. Onsite staff support needs should submit a help desk ticket or reach out to the live chat service.
For staff, the Technology Help Desk System remains the most efficient way to receive technical assistance.
Once logged into the Help Desk, enter your issue or request. All tickets are addressed according to current priorities.
