Chromebook Performance Update

Battery Icon
**If you are experiencing battery issues on your district provided Chromebook, please use the device with the charger plugged in. Replacement batteries are temporarily in EXTREMELY short supply. When our parts are restocked this message will be removed.**

**If applicable, please try restarting the device if you are experiencing any issues.**


Chat
A live chat service is available for device and system support. This is the best way for families to receive fast technical support for district devices and services. The virtual IT team will be available to assist Monday-Friday between 8:00am - 4:00pm, but if you leave a message, support staff will follow up the next business day. Chat support can be accessed by going to https://helpdesk.d303.org/chat/


Student Device Exchange
Remote Learners: For problems with a D303 issued device, a socially distanced exchange service is available at the main entrance of the Haines Center. It is recommended to troubleshoot via the above “Live -Chat” service before bringing in a device for exchange.
Haines Center
305 S. 9th Street
St. Charles IL 60174
Monday-Friday 7am - 11am
Parking spaces may be limited. Street Parking is available on the east side of 9th street from 7:00 - 8:00am and from 9:00 - 11:00am.

In Person Learners: Please report issues according to your school policy.


Phone
Technical Assistance is available for remote users between 8:00am - 4:00pm Monday-Friday at 331-228-4357. If your call is not answered, please leave a message and we will respond as soon as possible. Unless there is an emergency, the Tech Support phone line is meant for remote users only. Onsite staff support needs should submit a helpdesk ticket or reach out to the live chat service. *Phone support is currently overloaded and experiencing long response times. Please use our Chat Support option where possible.


Tickets
The D303 HelpDesk service remains available for staff to enter support tickets: HelpDesk
The HelpDesk is the most efficient way to receive service for staff.

Staff

Password - For staff password changes, please review this support article.


Voicemail - To Access your voice mailbox from outside the building/district:
  • Dial 331-228-6899
  • When you hear the greeting begin
  • Dial * and your mailbox number.
  • Enter your passcode.


*67 - If you need to make a call from a personal device, our current recommendation is that you use (star) *67 to make your caller ID anonymous. To do this, just dial:  *67 - ### - ### - ####


Families

Password - If a student's password needs to be updated or changed, they can do so following the directions here, as long as they know their current password. If they have forgotten their password, please contact our district technical support.


Chromebooks - Info and troubleshooting guides


iPads - Info and troubleshooting guides


Citrix - Citrix at Home Guide