e-Learning technical support resources for families and staff.
For general information on e-Learning, please visit our D303 e-Learning page https://district.d303.org/remote-learning


K-2 Device Information
To support remote learning, D303 is making devices available to students in grades K-2 who need an additional device at home. For device pick-up details, please view our K-2 Device Information page.


Chat
D303 has implemented an online chat support solution during this time. This is the best way for families and staff to get technical support for district devices and services. We will be able to assist you during normal business hours, but if you leave a message, support staff will follow up with you the next business day. Chat support can be accessed by going to https://helpdesk.d303.org/chat/


Phone
For anyone needing technical assistance via phone, please contact the HelpDesk number between 8:00am - 4:00pm Monday - Friday at: 331-228-4357 If your call is not answered, please leave a message and we will respond as soon as possible.


Tickets
HelpDesk is still available for staff to enter in tickets: HelpDesk


Chromebooks
• If you’re having Chromebook issues, please review our Chromebook Troubleshooting Tips document for any potential fixes.
• For broken Chromebook device replacement, please visit Thompson Middle School between 9:00am - 11:00am Monday-Friday. *Device Exchange will not be available during spring break, but will resume on 4/6.
• To setup home printing on the Chromebook, follow the directions here: Chromebook Home Printing Setup

Staff

Password - For staff password changes, please review this support article.


Voicemail - To Access your voice mailbox from outside the building/district:
  • Dial 331-228-6899
  • When you hear the greeting begin
  • Dial * and your mailbox number.
  • Enter your passcode.


*67 - If you need to make a call from a personal device, our current recommendation is that you use (star) *67 to make your caller ID anonymous. To do this, just dial:  *67 - ### - ### - ####


Families

Password - If a student's password needs to be updated or changed, they can do so following the directions here, as long as they know their current password. If they have forgotten their password, please contact our district technical support.


iReady - Accessing iReady without a district issued device.